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Getting Support

If reporting a crime

When you report a crime, you will be asked a few questions to find out if this type of incident has happened before, how the crime has affected you and your personal circumstances.

If no crime is reported

You can still access Victims First even if you haven't reported a crime. When you call Victims First we will ask you a few questions, the answers to which will help us to identify those who may require more support to help them cope and recover from their experiences.

Referral to Victims First

In this instance, you will be contacted by a Victims First co-ordinator.

No need for support at this time

If this is the case, you will receive an email or letter with information about: the Victims First service; how to contact Victims First if your circumstances change and the information available on this website.

Victim First Co-ordinator

The Victim First co-ordinator will carry out a more detailed assessment to identify further details about how you have been affected by the crime and your personal circumstances, such as your support network and access to services. This information is used to develop a personalised victim care plan (VCP), which identifies how we can help you to cope with the immediate impact of the crime and recover from the harm experienced.

Emotional and practical support provided

Depending on your personal needs, you will be offered a range of services, this will include:

  • Telephone support
  • Specially trained volunteers
  • Face-to-face and telephone referral
  • Access to services provided by other organisations
  • Useful advice and information on Victims First website