Registered Charity No. 1164578
“Whoever the victim, and whatever the crime, we will always put them first and give the best possible support, care and advice”

Performance Information

Who We Helped

Whoever the victim, whatever the crime Victims First Northumbria are here to help those affected by crime across Northumbria. Here is a snapshot of who we helped this year.

The majority of the victims referred to the unit unit describe themselves as White European. Our ambition next year is to reach out to black and ethnic minority communities to encourage them to seek support with us.

Most of the people using our service are aged between 25-49 and over 65% of them are female. Only 3% of our service users are under the age of 16. We are setting up projects with schools and this year we went out and listened to young people about what they would want from a victim service, we are using this information to make ourselves more accessible to young people across the region.

To help us understand what needs our victims have, our coordinators do a star model which asses a range of holistic needs. 74% of victims needed help with their home security and safety, 73% didn’t have adequate support and 68% felt isolated. Our coordinators can arrange practical support to make their property more secure and help them feel safe. Our volunteers can provide more support and make people feel less isolated, as well as other specialist services which we refer to.


Crime Types

At Victims First Northumbria we are passionate about making sure we are offering the best service to victims of crime.  To do this we have developed a performance framework that helps us measure service delivery and make continuous improvement to the support provided to victims and their families in Northumbria.

What we have achieved in 2017/2018

  • Supported 21,947 victims of crime
  • Spent over £12,000 on practical support for victims
  • Adopted the new GDPR regulations to ensure compliance
  • Responded to 100% of cases within 48hours of referral
  • Launched Victims First social media sites and a new updated website
  • Increased self referrals and third party referrals by 42%
  • Discussed a restorative intervention with 1202 victims
  • Completed 23 Corporate Agreements with local companies
  • Recruited and trained 41 volunteers
  • Achieved 98% victim satisfaction
  • Expanded our team to include an Independent Sexual Violence Advisor, A V-Aware Project Facilitator and a Fundraising Coordinator
  • Produced literature in 8 different languages
  • Provided a seamless pathway of care to other specialist services
  • Continued to promote the Trauma Teddy scheme