Registered Charity No. 1164578
“Whoever the victim, and whatever the crime, we will always put them first and give the best possible support, care and advice”


Staff Vacancies

Click the boxes below to see if we have any vacancies

Volunteering Opportunities

Victims First Volunteer Advocate

  • Provide support via telephone and have face to face engagement with victims of crime – in their own home or in an agreed location.
  • Be a listening ear and provide emotional support and care, based on the individual needs of victims.
  • Liaise with our Victims First Co-ordinators to ensure the right support services are in place and provide updates regarding information shared, support provided and outcomes achieved.
  • Provide support that may range from a one-off contact to support through the whole criminal justice system and beyond.
  • Develop your knowledge of local and national services, utilising and contributing new organisations to the Victims First directory of services where appropriate.
  • Carry out your role with a non-judgmental attitude, upholding the Victims First Equality, Diversity and Inclusion policy.

Find out more and apply here

For further information please contact:
0800 011 3116 or email

Trustee for the Board - Vacancy

All Victim Care Co-ordinators are trained to be active and empathetic listeners. Their focus is to understand everyone’s individual’s needs and direct them to the service that meets their needs. We recognise that not everyone will feel that they require a referral to an external organisation and may just want a listening ear. Alongside emotional support, a core part of the Cope and Recovery plan is coordinating pathways of care to external service providers.
We also encourage victims to take up support from a team of dedicated volunteers, who are able to provide on-going emotional support throughout their recovery journey.


Co-ordinators & Other Roles

Would you be interested in becoming a trustee to the Victims First Northumbria board?

 Trustee to the Victims First Northumbria (VFN) Board.


We will put the victim at the heart of everything we do, increasing the support to the most vulnerable and those persistently targeted.


To create a Northumbria area where victims of crime feel confident to seek help and when they do, they are provided with a choice of high quality support tailored to meet their individual needs.


We are responsive, trusted and ambitious; valuing integrity, empathising and empowering victims in their recovery journey.

What we do

Victims First Northumbria (VFN) was established in April 2015 to provide support to victims of crime to help them cope and recover from their experience.  VFN provides free confidential support to empower the victim in their journey to recovery. This includes emotional and practical help and referrals to specialist organisations when required.

Since 2015, VFN has supported over 70,000 people with a year on year increase in referrals. Victim satisfaction rates are at 99% with 98% of victims being contacted within 48 hours of the crime being committed. This is something VFN is really proud of.

Part of the service delivery relates to Restorative Justice which is victim focussed.  The process brings together the victim and offender, enabling everyone affected by the crime to play a part in repairing the harm caused.  This gives the victim the opportunity to look offenders in the eye and explain to them the real impact that the crime has had on their life.

Victims First Northumbria is now seeking Trustees to join the VFN Board. Trustees are key in playing a leading role to support the growth and sustainability of the organisation, ensuring effective governance at all times. We are particularly interested in candidates with the following expertise or experience:

  • Strategic Planning and business development
  • Finance
  • Experience of victim services
  • Governance and / or legal practice
  • Fundraising
  • Charity governance
  • Leadership and management
  • HR
  • Marketing

The Board will meet no fewer than four times a year and Trustees are invited and encouraged to attend as many meetings as possible in addition to representing the charity, where possible at public events. Board members are required to scrutinise papers in advance of Board meetings and add appropriate agenda items.

 Responsibilities of Board members

 To ensure VFN complies with its governing document, charity law and appropriate legislation

  • To ensure that VFN is carrying out its purpose for the benefit of the public
  • To act in the charity’s best interests ensuring VFN is accountable
  • Manage the charity’s resources effectively in pursuance of the charitable objects
  • To act with reasonable care and skill, safeguarding the reputation of VFN
  • To contribute to the Board giving strategic direction, agreeing organisational goals, setting targets and evaluating performance against key performance indicators.
  • Support the CEO and monitor her performance
  • To ensure the effective and efficient administration of VFN

All new trustees will be supported through a full induction, followed by ongoing support from Board members and the management team at VFN.

These roles are unremunerated, but reasonable expenses will be reimbursed.

Candidates are required to send CVs outlining their experience to by 15th November 2019.

 If any interested candidates would like to discuss the role further, they can contact the CEO, Ruth Parker on 0191 4373209

 Interviews will take place on a date to be fixed in December 2019


Being an Administration Apprentice at Victims First is amazing, the apprenticeship programme allows me learn skills and obtain a qualification while still earning a wage. It feels brilliant to be part of something that provides support for those who need it most, even if it is in an operational support role.


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