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Victims First Volunteer Advocate
- Provide support via telephone and have face to face engagement with victims of crime – in their own home or in an agreed location.
- Be a listening ear and provide emotional support and care, based on the individual needs of victims.
- Liaise with our Victims First Co-ordinators to ensure the right support services are in place and provide updates regarding information shared, support provided and outcomes achieved.
- Provide support that may range from a one-off contact to support through the whole criminal justice system and beyond.
- Develop your knowledge of local and national services, utilising and contributing new organisations to the Victims First directory of services where appropriate.
- Carry out your role with a non-judgmental attitude, upholding the Victims First Equality, Diversity and Inclusion policy.
For further information please contact:
0800 011 3116 or email firstname.lastname@example.org
All Victim Care Co-ordinators are trained to be active and empathetic listeners. Their focus is to understand everyone’s individual’s needs and direct them to the service that meets their needs. We recognise that not everyone will feel that they require a referral to an external organisation and may just want a listening ear. Alongside emotional support, a core part of the Cope and Recovery plan is coordinating pathways of care to external service providers.
We also encourage victims to take up support from a team of dedicated volunteers, who are able to provide on-going emotional support throughout their recovery journey.
Being an Administration Apprentice at Victims First is amazing, the apprenticeship programme allows me learn skills and obtain a qualification while still earning a wage. It feels brilliant to be part of something that provides support for those who need it most, even if it is in an operational support role.