“Whoever the victim, and whatever the crime, we will always put them first and give the best possible support, care and advice”

Police & Crime Commissioners Victims of Crime Survey

A message from our Police & Crime Commissioner
Victims of Crime Survey – October 2021

It is vitally important to me that victims of crime have their voice heard within the police force and that support is available if people need it.

As your Police and Crime Commissioner for Northumbria I want to make sure these services are working for you.

As part of that, I want to hear your opinion as I refresh the plan for victims, the Victim Needs Assessment.

This refresh will review the existing support services available, identify any gaps in services and highlight areas where improvements could be made.

I have heard from the organisations doing their part to support victims, and now I need

to hear from people with first-hand experience.

Your feedback is really important in helping me shape the services that we provide for victims in the future. I really do need to hear your views in order to identify what support services are working well and where more support might be needed.

This survey should only take 20-30 minutes and the results will give an improved understanding of your and other victim’s needs.

Many thanks,
Kim McGuinness
Northumbria Police & Crime Commissioner


The information you provide will be recorded and stored securely, in line with GDPR compliance, and your identity and view will be protected.  

The principle contact for this survey is Dean Taylor at the Office of the Police and Crime Commissioner for Northumbria.  Should you have any queries or concerns regarding the survey, you can reach Dean on dean.taylor@northumbria-pcc.gov.uk.


Getting more help and support

We recognise that this survey might trigger emotional discomfort. We know that recollecting and thinking about these topics can be difficult.

If you are a victim of violence and need help and support then call the police on 999 if the abuse is still happening, if it’s an emergency or you are in danger.


New updated Victims Code of Practice


The Code of Practice for Victims of Crime (Victims’ Code) focuses on victims’ rights and sets out the minimum standards that must be provided to victims of crime by organisations (referred to as service providers) in England and Wales

Find the link to the updated Victims Code of Practice HERE

Sexual Violence Awareness Week – 1-7th February

What is an Independent Sexual Violence Advisor (ISVA)?

How can they help me if I have been a victim of a sexual assault or rape?

What will they do / say?

Lots of people have questions about just what one of our Independent Sexual Violence advisors does. This  Sexual Violence Awareness Week, we look to raise awareness of what an ISVA does, tackle some of the myths about Sexual Violence and rape amongst heterosexual people and also within the LGBTQ+ community. 

Check out our social media http://https://twitter.com/VictimsFirstVFN this week for updates or join us on our live chat sessions on the website Tuesday 2nd Feb, Wednesday 3rd Feb and Thursday 4th Feb between 1-4pm, if you want to ask any questions or have any support needs or concerns.


Christmas Opening Hours

This year has been incredibly difficult for many of us. However we wish you all the very best for Christmas and New Year and we hope 2021 brings better things.

Best wishes from the VFN team.

Hate Crime Awareness Week

Sadly Hate Crime Awareness week was a little different this year due to COVID19, last having seen us host our own Hate Crime event, however we still marked the week by hosting a week long advice and support provision via Live Chat.

Live chat has been an essential tool throughout the last 7 months, allowing people to access support as required from our staff working at home and offers an alternative to our usual methods of calling our 0800 number, which sadly is unmanned at the moment.

This week focussed on tips and advice, statistics to raise the profile of Hate Crime and also our dedicated Hate Crime Coordinator on hand, via Live chat to answer any hate related questions.

We also took part in filming a Disability Hate Crime video (all socially distanced of course) alongside LD North East which was a brilliant opportunity.

The week was a success and people came forward to ask questions they may not have felt comfortable asking on the phone.

Hopefully in 2021 we can get back to hosting events and getting out in the community again but it was great to know we can diversify our support in this way if needed.

Information for victims of domestic abuse during the Coronavirus Pandemic

We are still operational for anyone requiring support following a crime. Due to staff home working we are not able to accept incomimg calls.


If you need support please use our referral form in the contact us section of thr website or contact us via Live Chat abnd we will call you back.

Please find further information and advice below about what to do if you experience domestic abuse during this time.


Coronavirus – what we are doing to keep our staff and clients safe

Dear all,

Due to the recent Coronavirus outbreak we wanted to let everyone know what our response is and how we are doing everything we can to prevent the spread of the virus and keep our all our staff, volunteers, visitors, clients and partners safe.

We are following government guidelines in regards to decision making and will continue to review this and provide updates as the situation progresses.

Current precautionary measures Victims First Northumbria are taking:

  • Providing guidance on regular handwashing and providing hand sanitiser, soap and anti bac wipes for staff and visitors.
  • Providing additional office cleaning for the premises during the coming weeks.
  • Reducing home visits and community visits where possible and limiting meeting attendance where not absolutely necessary.

We do operate a drop in service and in house appointments and we recognise that people may not wish to engage with us in this way at this time, therefore we want to promote our numerous alternative communication methods available to receive support including Live Chat on our website, social media, email and telephone.

Further information as supplied by the NHS can be found here  https://www.nhs.uk/conditions/coronavirus-covid-19/

If you do have any questions about our response or visiting the premises during this time please contact 0800 011 3116 or email enquiries@victimsfirstnorthumbria.org.uk and we will continue to review our position as more information becomes available.

Many thanks for your understanding and cooperation.

Victims First Northumbria

Mental Health First Aider Training

Our volunteer co-ordinator Krysia has recently completed St Johns Ambulance Mental Health First Aider training. This is great to have this in house facility for our staff to help assist and improve their mental health and wellbeing and be on hand should any issues arise.

We wish Krysia all the best of luck with her new duties!

Need to hire a room for a meeting, conference or training?

Looking for versatile meeting room space to hire in North Tyneside?

Look no further – we can help.

We have various rates and options available .

The Sandhaven Conference Room. £100.00 full day / £50.00 half day. 

Modern, light and airy.  Seats up to 22.   Various layout options.   Projector.

Great for meetings, seminars, conferences, workshops and training.

The Bamburgh Room & The Lindisfarne Room £50.00 per day or hourly rates available upon request. 

Light, airy, versatile layouts. Seats up to 8. Two small sofas and a table with 4 chairs.

All rooms provide:

Refreshments avaialble upon request at an additional charge.


Limited Car Parking available.

10% discount on block bookings.

Interested in becoming a Trustee for Victims First Northumbria?

Would you be interested in becoming a trustee to the Victims First Northumbria board?

 Trustee to the Victims First Northumbria (VFN) Board.


We will put the victim at the heart of everything we do, increasing the support to the most vulnerable and those persistently targeted.


To create a Northumbria area where victims of crime feel confident to seek help and when they do, they are provided with a choice of high quality support tailored to meet their individual needs.


We are responsive, trusted and ambitious; valuing integrity, empathising and empowering victims in their recovery journey.

What we do

Victims First Northumbria (VFN) was established in April 2015 to provide support to victims of crime to help them cope and recover from their experience.  VFN provides free confidential support to empower the victim in their journey to recovery. This includes emotional and practical help and referrals to specialist organisations when required.

Since 2015, VFN has supported over 70,000 people with a year on year increase in referrals. Victim satisfaction rates are at 99% with 98% of victims being contacted within 48 hours of the crime being committed. This is something VFN is really proud of.

Part of the service delivery relates to Restorative Justice which is victim focussed.  The process brings together the victim and offender, enabling everyone affected by the crime to play a part in repairing the harm caused.  This gives the victim the opportunity to look offenders in the eye and explain to them the real impact that the crime has had on their life.

Victims First Northumbria is now seeking Trustees to join the VFN Board. Trustees are key in playing a leading role to support the growth and sustainability of the organisation, ensuring effective governance at all times. We are particularly interested in candidates with the following expertise or experience:

  • Strategic Planning and business development
  • Finance
  • Experience of victim services
  • Governance and / or legal practice
  • Fundraising
  • Charity governance
  • Leadership and management
  • HR
  • Marketing

The Board will meet no fewer than four times a year and Trustees are invited and encouraged to attend as many meetings as possible in addition to representing the charity, where possible at public events. Board members are required to scrutinise papers in advance of Board meetings and add appropriate agenda items.

 Responsibilities of Board members

 To ensure VFN complies with its governing document, charity law and appropriate legislation

  • To ensure that VFN is carrying out its purpose for the benefit of the public
  • To act in the charity’s best interests ensuring VFN is accountable
  • Manage the charity’s resources effectively in pursuance of the charitable objects
  • To act with reasonable care and skill, safeguarding the reputation of VFN
  • To contribute to the Board giving strategic direction, agreeing organisational goals, setting targets and evaluating performance against key performance indicators.
  • Support the CEO and monitor her performance
  • To ensure the effective and efficient administration of VFN

All new trustees will be supported through a full induction, followed by ongoing support from Board members and the management team at VFN.

These roles are unremunerated, but reasonable expenses will be reimbursed.

Candidates are required to send CVs outlining their experience to Michelle.Anderson.6965@northumbria.pnn.police.uk by 15th November 2019.

 If any interested candidates would like to discuss the role further, they can contact the CEO, Ruth Parker on 0191 4373209

 Interviews will take place on a date to be fixed in December 2019