“Whoever the victim, and whatever the crime, we will always put them first and give the best possible support, care and advice”

Contact Us

Contact Us by phone or email:

Call : 0800 011 3116* see below for contact during COVID 

Email us : here

Monday – Friday: 9am- 4pm


  • Due to COVID19 restrictions we are unable to man our telephone helpline. If you need to speak with us please contact us using our Live Chat facility, email us or text 0798 444 6858 and someone will call you back. Please bear with us during this time and adapted working – it may take us slightly longer to get back to you but we will endeavour to contact you as quickly as possible.

We can now offer face to face appointments at our main office, by appointment. *Currently unavailable due to COVID19 restrictions

Victims First Northumbria

3.2 Equinox House

Silver Fox Way


NE27 0QJ

In an emergency, if you need the police, call them on 999

You can contact the police in a non-emergency on 101 or by using the online 101 form at www.northumbria.police.uk

Please complete this form with as much information as possible to enable us to understand what the crime or concern is, the type of support that you require and how we can help and someone will contact you.

Enquiry Form

Please note all calls from Victims First will be made from a withheld number.

You must provide either an email address or telephone number for a member of our team to get back in touch with you.

Please note you will be contacted within 48 hours