Our Promise to You
Being a victim of crime can be daunting. If you have to go to court there is a lot of things you might not expect to have questions about. The documents below have further comprehensive information about each area. If you still need further help to navigate these documents or have any questions then please get in touch.
- Ensure that victims can refer to the Victims First Northumbria service via website, telephone, email, and letter or through Northumbria Police and other third parties.
- Provide a flexible service to all victims whatever their race, gender, disability, sexuality, culture, religion or age.
- Ensure that all of our staff and volunteers are fully trained and have passed strict vetting procedures.
- Protect your personal data.
- Focus on your personal safety and welfare.
- We will clearly explain the boundaries of confidentially and safeguarding.
- Victim Care Co-ordinators will be polite, helpful and professional, ensuring your are treated fairly.
- Ensure that enquiries are dealt with promptly and efficiently.
To help us achieve our standards, we ask that you:
- Provide information to allow the Victim Care Co-ordinator to offer you the best support.
- Let us know if you need any specialist support to access the service.
- Agree a future contract agreement.
- Allocate you a dedicated Victim Care Co-ordinator who will support you on you recovery journey.
- Ensure that Victim Care Co-ordinators will make contact within 48 hours of referral to the service.
- Discuss an individual needs assessment based on your current circumstances.
- Empower you to help design your cope and recovery plan.
- Carry out a risk assessment of your needs to identify areas of vulnerability and take appropriate action.
- Refer to specialist support services in a timely manner that meets your cope and recovery needs.
- Where appropriate, offer you dedicated support from trained volunteers.
- Identify any gaps in specialist support services.
- Where appropriate refer you back to you Victim Care Co-ordinator for support after a court outcome.
- Discuss Restorative Justice options with all appropriate victims of crime where court proceedings have commenced.
- Ensure victims are informed and supported before, during and after the Restorative Justice intervention.
- Offer direct and indirect Restorative Justice interventions and options for all corporate victims.
- Assess your satisfaction levels after a Restorative Justice intervention and use feedback to inform future Restorative Justice interventions and support.
- Complete victim satisfaction surveys and use the results to inform development of future victim services.
- Hear directly from the victims and witnesses about their experiences through focus groups and surveys, directly feeding your views back to the criminal justice services.
- Look at the specialist support that is in place locally and increase victim accessibility to this support.
- Set out what needs to be done locally to enable better support for victims of crime and ensure that this is reflected in area wide strategies.
- Provide clear information to allow you to raise a concern or make a complaint about the service you have received and keep you informed of the progress of your complaint.