The victim’s charter is our promise to you for the standards that a victim of crime will receive. We will:
- Ensure that victims receive consistently high standards of support and that all sections of our diverse community are able to access our services
- Recognise that every victim is individual and has specific needs
- Offer a victim focused Restorative Justice service ensuring victims are aware of their choices to participate or not
- Make you aware of the standards of service you can expect from Victims First Northumbria staff and how we deal with feedback
Our Victims Code of Practice can be found here.