We use an evaluation survey to ask our service users questions about their experience with us. This year we are going to introduce new ways of giving feedback to make it easier to tell us what you think. We share our satisfaction information regionally and nationally as we strive for continuous improvement for victim and witness care.
Victim Quotes & Satisfaction
We are proud to maintain our high level of victim satisfaction, with 98% of our victims satisfied with our service.
“The VFN service was excellent, I felt that my coordinator was always contactable and approachable and remembered what I had told her before. This made the service feel individual to me and that I wasn’t a random person. I was given such helpful advice and information and my coordinator was just lovely!”
“The service and support was excellent, I could not fault the contact and care that I received”
“Victims First Northumbria exists to step in and give you all the support you need to fill in the gaps that you can’t possibly fill in yourself. They’ll give you the boost of practical help, specialist knowledge, and all the emotional support you need to empower you and get you through this phase of disruption and
upset. Once that’s all in place, you can start to rebuild your life again, brick-by-brick, with ever increasing hope and resilience.
That’s what I’ve done, and VFN’s role is to make sure you’re able to do it too!”
Imani. Survivor of childhood abuse and sexual assault.